Frequently asked questions
Everything you want to know about the Arm Loop, your order and our 30-day promise.
The Arm Loop
Who is the Arm Loop made for?
For women who want firmer, smoother arms without the gym. We designed it with women 40, 50, 60 and beyond in mind: low impact, no heavy weights, and easy enough to do while you watch your favorite show.
How does it work?
The weighted ball circles around the loop and gently pulls outward. Your shoulders, triceps and upper arms keep it on track, so your arms stay working the whole time. That steady resistance is what helps firm the back of the arm.
How long do I need to use it?
Just 10 minutes a day. Consistency beats intensity: short sessions you actually keep doing work better than long workouts you skip.
When will I see results?
Everyone is different. Many women feel their arms getting stronger in the first weeks, and see a visible difference after about a month of daily use. That's why you get 30 days to try it risk free.
Is it safe with joint pain or a health condition?
The Arm Loop is low impact and can be used standing or seated. If you have a medical condition, an injury, or recently had surgery, please check with your doctor before starting any new exercise.
What's the difference between Essentials, Pro and Deluxe?
Essentials: the Arm Loop.
Pro: the Arm Loop Pro, smoother and quieter with adjustable weight.
Deluxe: the Arm Loop Pro plus 2 FREE arm sleeves. Best value.
Is it loud?
The Pro version is designed to run smoother and quieter, so you can use it in front of the TV without disturbing anyone.
Orders & shipping
How long does shipping take?
We process every order within 1–3 business days. After your package ships, delivery takes about 4–10 business days, depending on your country or region. You'll get a tracking number by email as soon as it's on its way.
Where can I track my order?
Use the tracking number in your shipping email on our Track your order page.
Do you ship to my country?
Yes, we ship to the United States, the United Kingdom, the EU and most other countries. Import duties or taxes may apply depending on your country. Any taxes we collect are shown at checkout; other import charges are set by your local customs authority and are not covered by us.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If your order hasn't shipped yet, we'll do our best to change or cancel it.
Is the packaging plastic-free?
Not yet. We're working with our suppliers to cut down on packaging. For now your order arrives in recyclable plastic, so please recycle it when you can.
Returns & our 30-day promise
What is your 30-day promise?
Use your Arm Loop 10 minutes a day for 30 days. If you don't see and feel a difference in your arms, contact us and we'll refund you.
How do I return my order?
You can return your order within 30 days of delivery (based on your tracking information). Items need to be new, unopened and in their original condition and packaging, with your receipt or proof of purchase.
Always email us first before sending anything back, and never send items to the manufacturer. For orders over €75, please use a trackable shipping service or buy shipping insurance.
Return shipping is paid by you and is not refundable; it will be deducted from your refund. Damaged or incomplete items not caused by us, or returns after 30 days, may only get a partial refund.
When will I get my refund?
We'll email you when we receive your return, and again to let you know if your refund is approved. Approved refunds go back to your original card or payment method within 10 business days. Your bank may need another 2–4 business days to show it. Still don't see it? Contact us and we'll send you an authorization number to give to your bank.
Payment
Which payment methods do you accept?
We accept all major credit and debit cards, plus the other payment options you see at checkout. Prices are shown in your local currency where available, and international cards work in any currency.
Is my payment information safe?
Yes. Checkout runs on Shopify's secure, encrypted payment system. We never see or store your full card details.
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