Refund policy
Last updated: October 20, 2026
Refund policy
We want you to love your MOVE, SIS. order. If something isn't right, here's how returns and refunds work.
Return window
You can request a return within 30 days of delivery, based on the delivery date in your tracking information.
Conditions
- Items must be new, unopened, unused, in their original condition and original packaging.
- Please include your receipt or proof of purchase.
- Always contact us at support@moveboo.com before sending anything back. Returns sent without approval cannot be accepted. Never send items to the manufacturer.
- For orders over $75, please use a trackable shipping service or buy shipping insurance. We can't guarantee we'll receive your return otherwise.
Return shipping
Return shipping costs are paid by you and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Partial refunds
Partial refunds may be given for items that are damaged, used or missing parts for reasons not caused by us, or for returns requested more than 30 days after delivery.
Refunds
We'll email you when we receive your return and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may need another 2–4 business days to post the credit. If you still don't see it, contact us and we'll provide an authorization number you can give to your bank.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with your order number and a photo, and we'll make it right.
EU right of withdrawal
If you live in the European Union, you also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use this right, email us a clear statement at support@moveboo.com. Nothing in this policy limits your statutory rights.
Contact
Questions? Email support@moveboo.com.